The Performa™ Guest Satisfaction Survey shows you how players rate your casino’s performance compared to your closest competitors. It identifies services and operations where customer dissatisfaction could be resulting in fewer or shorter visits, and gives you verbatim comments directly from your guests.



“Insight Casino Research has given us a deeper understanding of what drives patron satisfaction and gets players to visit more often. The research they’ve done for us over the past eight years has definitely accelerated our growth.”

— Mitchell Etess,
President & CEO Mohegan Sun